Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items may be exempt from being returned, such as personalized or custom-made products. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must request a return authorization by emailing us at [email protected]. Include your order number, the item(s) you wish to return, and the reason for the return in your email. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to process your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to return your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and photos of the damaged item in your email. We will assess the situation and may offer a replacement or refund depending on the circumstances. Claims for damaged or defective items must be made within 7 days of receiving the item.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with elevatesessential.com.