At Elevat Esessential, we aim to make the order fulfillment process simple and convenient. This Shipping Policy explains how we process orders, prepare products for delivery, and handle shipping-related matters.
1. Order Processing
Once an order is successfully placed, we begin preparing it for fulfillment. Orders are reviewed to ensure that the product and customer information are accurate before dispatch.
Processing may require additional time during weekends, holidays, promotional periods, or periods of unusually high order volume.
2. Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order. This may include the recipient’s name, delivery address, phone number, and other information needed to facilitate delivery.
If incorrect or incomplete information is provided, delivery may be delayed or additional arrangements may be required.
3. Order Confirmation
After placing an order, customers may receive an order confirmation through the contact information provided during checkout.
Please review your order details carefully and contact us as soon as possible if you notice an error.
4. Delivery Process
Once an order has been prepared for shipment, it may be handed over to an appropriate delivery or logistics provider.
Customers may receive relevant delivery updates when such information is available.
5. Delivery Delays
Delivery may occasionally take longer than expected because of circumstances outside our reasonable control, including severe weather, transportation disruptions, public holidays, operational issues, or other unforeseen circumstances.
We appreciate your patience when unexpected delays occur.
6. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us as soon as possible.
For damaged products, we recommend keeping the original packaging and providing photographs of the product and packaging when contacting our support team.
7. Incorrect or Missing Items
If you receive an incorrect or incomplete order, please contact us within 7 calendar days of delivery at [email protected].
Please provide your order information and details of the issue so that we can review and assist you.
8. Address Changes
If you need to correct or update your delivery information after placing an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate changes before the order has been processed or dispatched.
9. Contact Us
If you have questions about an order or need assistance with a delivery, please contact:
Elevat Esessential
Email: [email protected]