At Elevat Esessential, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the time frame described below.

1. Return Period

You may request a return within 14 calendar days from the date your order is delivered.

For example, if your order is delivered on September 21, 2026, your return request must be submitted by October 5, 2026.

Requests submitted after the 14-day return period may not be accepted.

2. Eligible Returns

An item may be eligible for return when:

  • The product arrives damaged or defective.
  • You receive the wrong product.
  • The item received is materially different from the product ordered.
  • The product qualifies for return based on its condition and our return requirements.

Returned products should be unused, in their original condition, and include the original packaging and accessories where applicable.

3. Damaged or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery.

Please provide your order details and, where appropriate, clear photographs showing the issue. This helps us review your request and determine the appropriate resolution.

4. Return Request Process

To request a return, contact us at:

Email: [email protected]

Please include:

  • Your name
  • Order details
  • Date of delivery
  • Reason for the return
  • Photographs or other supporting information when applicable

We will review your request and provide further instructions if the return is approved.

5. Return Condition

Products must be returned in an appropriate condition for inspection. Items that have been substantially used, altered, damaged after delivery, or returned without required components may not qualify for a refund.

6. Refund Processing

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally processed within 7–10 business days after the returned item has been received and approved.

The time required for the refund to appear may vary depending on the applicable payment or financial service provider.

7. Return Shipping

If the return is due to an incorrect, damaged, or defective item, please contact us before sending the product back so that we can provide the appropriate return instructions.

For other eligible returns, return-related costs may be the responsibility of the customer unless otherwise required by applicable law.

8. Exchanges

If you receive an incorrect, damaged, or defective product, please contact us within 7 calendar days of delivery. Depending on product availability, we may offer an exchange or another appropriate resolution.

9. Late Return Requests

Return requests submitted more than 14 calendar days after delivery may not be accepted unless a different period is required by applicable law.

10. Contact Us

For questions regarding returns or refunds, please contact:

Elevat Esessential
Email: [email protected]